tag:status.cayuse.com,2005:/historyCayuse Status - Incident History2024-03-28T05:51:32-07:00Cayusetag:status.cayuse.com,2005:Incident/175321712023-06-10T21:00:30-07:002023-06-10T21:00:30-07:00June Scheduled Maintenance<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>07:59</var> PDT</small><br><strong>Scheduled</strong> - Please be advised that there will be scheduled maintenance across our network from 06/10/2023 9:00am PST to 06/10/2023 09:00pm PST. This is because we are performing work on (functions/parts of the network). We apologize for any inconvenience. For more information, or if you have any questions, please contact the Cayuse support team at support.cayuse.com.</p>tag:status.cayuse.com,2005:Incident/172497342023-05-14T19:26:08-07:002023-05-14T19:26:08-07:00Network issue<p><small>May <var data-var='date'>14</var>, <var data-var='time'>19:26</var> PDT</small><br><strong>Resolved</strong> - A network level issue relating to a firewall was found to be impacting users from accessing Human Ethics via *cayuse424.com domains. This has been resolved and traffic is routing as expected.</p>tag:status.cayuse.com,2005:Incident/172387262023-05-13T21:00:35-07:002023-05-13T21:00:35-07:00May Scheduled Maintenance<p><small>May <var data-var='date'>13</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>07:54</var> PDT</small><br><strong>Scheduled</strong> - Please be advised that there will be scheduled downtime across our network from 05/13/2023 9:00am PST to 05/13/2023 09:00pm PST. This is because we are performing work on (functions/parts of the network). We apologize for any inconvenience. For more information, or if you have any questions, please contact the Cayuse support team at support.cayuse.com.</p>tag:status.cayuse.com,2005:Incident/168653342023-04-14T21:00:35-07:002023-04-14T21:00:35-07:00Scheduled Maintenance<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>16:55</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>07:25</var> PDT</small><br><strong>Scheduled</strong> - Please be advised that there may short periods of downtime across our network from 04/14/2023 5:00pm UTC to 04/15/2023 1:00am UTC. This is because we are performing work on (functions/parts of the network). We apologize for any inconvenience. For more information, or if you have any questions, please contact the Cayuse support team at support.cayuse.com.</p>tag:status.cayuse.com,2005:Incident/167913662023-04-08T21:00:22-07:002023-04-08T21:00:22-07:00Scheduled Maintenance<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>08:17</var> PDT</small><br><strong>Scheduled</strong> - Please be advised that there will be scheduled downtime across our network from 04/08/2023 9:00am PST to 04/08/2023 09:00pm PST. This is because we are performing work on (functions/parts of the network). We apologize for any inconvenience. For more information, or if you have any questions, please contact the Cayuse support team at support.cayuse.com.</p>tag:status.cayuse.com,2005:Incident/164447352023-03-11T21:00:21-08:002023-03-11T21:00:21-08:00Scheduled Maintenance<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>21:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:48</var> PST</small><br><strong>Scheduled</strong> - Please be advised that there will be scheduled downtime across our network from 03/11/2023 9:00am PST to 03/11/2023 09:00pm PST. This is because we are performing work on (functions/parts of the network). We apologize for any inconvenience. For more information, or if you have any questions, please contact the Cayuse support team at support.cayuse.com.</p>tag:status.cayuse.com,2005:Incident/65152192021-03-13T21:14:31-08:002021-03-13T21:14:31-08:00March Regularly Scheduled Maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>21:14</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:14</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>07:16</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time.<br />Applications may be unavailable during this time.</p>tag:status.cayuse.com,2005:Incident/53405382020-10-15T22:00:00-07:002020-10-16T04:43:55-07:00Customers on Proposals-SP-Container-13 having issues accessing website<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Resolved</strong> - All customers on Proposals-SP-Container-13 having issues accessing website. Problem was resolved at 12:42am</p>tag:status.cayuse.com,2005:Incident/51860782020-09-26T14:45:30-07:002020-09-26T14:45:30-07:00Proposals S2S - Maintenance Window<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>14:45</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:21</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:17</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance.</p>tag:status.cayuse.com,2005:Incident/51803562020-09-25T11:39:16-07:002020-09-25T11:39:16-07:00IRB potential issues<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>11:39</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>11:25</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cayuse.com,2005:Incident/50617432020-09-10T12:24:09-07:002020-09-10T12:24:09-07:00Human Ethics possible access issues<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved. We are continuing to monitor.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:18</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:15</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:12</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:07</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cayuse.com,2005:Incident/36451902020-03-03T11:08:28-08:002020-03-17T12:35:50-07:00This is an example incident<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>11:08</var> PST</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:58</var> PST</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>11:04</var> PST</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>11:34</var> PST</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>